Why we need your help…

We’re extending our company with a brand new brand and we’re growing fast. With the right people, we are convinced the next few years will be an exciting growth phase. To help meet the challenge, we are looking for exceptional team members to help us continue to elevate our service by being committed to providing the best customer experience possible.

You can become one of the most powerful people in a growing company. Simple Canvas Prints’ 1st core value is “Our Customer Base Grows Our Customer Base”. It’s more productive to turn happy customers into a sales force than it is to acquire new customers

As a customer love team, you could help make this a reality by providing our customers with the best experience possible. If you are a star at your job you will have our respect, admiration, compensation, and opportunity to grow.

What’s this job like?

The Customer Love Team puts a human face on all of our customer-facing services. You will primarily be on the phone, managing email, and responding to customer reviews. We will give you the training and tools to perform in a fast-paced, multitasking environment. You will be completely empowered to wow our customers.

You will handle a wide range of issues, from helping customers apply their Groupon Voucher to being a point-of-contact to resolve the occasional mistake. You will get to know our product line and become an expert at canvas prints and customer service. It feels good to help people! You won't just be providing customer service in a call center, you will be helping people bring art, inspiration, and happy memories into their lives.

When one of our customers says, “Whoa, your service was so good I felt like I was talking to someone at Zappos!” you’ll have earned one of the highest possible compliments.

The position pay starts at $12.50, depending on experience. We also offer insurance benefits, incentive compensation, and a 401k.

Do you qualify? Check the “skills and education” section below.

Who is Oakley Canvas Prints, anyway?

If you haven’t read our core values, please do so. They’re not just the usual corporate jargon. They guide us as a company.

Oakley Canvas Prints is a brand new venture with roots in a family business with a national reach. Our core teams have been in the printing and design industry since 1972, and Oakley Canvas Prints is a natural extension of our expertise. It’s not uncommon for people to work with us for decades. We’re loyal and we take care of our people.

Right now we’re in one of the most exciting growth phases in our history. You’re going to feel that urgency and energy if you become part of the family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial curiosity, ambition, and smarts.

Skills and education you’ll need.

Some basics:

• Demonstrate excellent verbal, written, and proofreading skills.
• Have a minimum of 2 years with one previous employer.
• You need a high school diploma.
• You know how to sit back and keep your cool if a customer loses theirs.
• Desire to solve problems and help!
• Ability to work as a team.

Technical skills:

• You are familiar with Groupon, Paypal, and online shopping.
• You can answer incoming customer calls and resolve issues.
• You can make outbound calls to follow up with customers as needed.
• Respond to customer questions by selecting the appropriate saved reply and make edits as necessary to address customer concerns. Our goal is one email resolution, or as few emails as possible!
• You are able to effectively communicate to other departments internally about issues/errors that occur.
• You have to have above-average computer skills, including the use of your typical office apps (email, MS Word, Excel, web browsers), and the ability to type at least 40 wpm (words per minute).
• You are able to stay organized and work on multiple projects at a time.
• Very important: When you don’t know how to do something, your instinct should be to Google it and see what you can learn for yourself.
• When you don’t know the answer, you are able to say “I don’t know, let me find out!”

Stuff that could give you an edge:

• You have prior call center experience, especially for an online company.
• You have business or hospitality experience.
• You’re bilingual (especially Spanish).
• You have familiarity with the basic functions of design programs like Adobe Photoshop.
• You have experience in commercial art.
• We use Mac OS X-based systems, so understanding how to move quickly and efficiently on an Apple computer is a big plus.
• You like to make suggestions on how to improve.

Send email to helpusgrow[at]oakleycanvasprints[dot]com, but please don't just send your resume. Sure, we're curious where you've been, but we've seen thousands of them and they seldom tell the story. Instead, help us get to know more about you, the person. What makes you unique? What do you do for fun? What is your passion? Why would we make a huge mistake not hiring you? You get the point. We look forward to hearing from you.